We will all talk straight and ensure information is communicated effectively

 

This means we will all…

• Be honest
• Be trustworthy in all that we say
• Treat everyone how we would like to be treated
• Respond openly, honestly and politely to any complaints or criticisms
• Understand that points of view differ 

- think before we respond (7 second rule)

• Appreciate the impact of a smile
• Never forget to say please and thank you as this will always be remembered
• Share our concerns immediately with the right person
• Refrain from gossip as it is never good
• Understand communication is always 2 way
• Accept that we can’t always be the first to know
• Commit to listening more and speaking less